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Customer Satisfaction Evaluation · Popular

Auto Repair Shop Customer Satisfaction Survey

Gather actionable feedback from auto repair customers on service quality, staff, pricing, and overall experience with this ready-to-use survey template.

Use This Template Free Preview

Terra theme

formbuilder.ai/f/auto-repair-shop-service-quality-customer-satisfaction-survey

Auto Repair Shop Service Quality & Customer Satisfaction Survey

Your Full Name

· · ·

Email Address

· · ·

Date of Your Visit

· · ·

Submit

The Auto Repair Shop Service Quality & Customer Satisfaction Survey template helps automotive businesses collect meaningful feedback from customers after every visit. It covers key touchpoints including staff professionalism, service transparency, repair quality, turnaround time, cost accuracy, and waiting area comfort — giving shop owners a complete picture of the customer experience.

This template is ideal for independent auto repair shops, dealership service centers, and multi-location automotive chains looking to monitor service standards and identify areas for improvement. Whether you're tracking first-time visitors or loyal returning customers, the form captures valuable insights that drive better decisions.

With built-in NPS-style recommendation rating and open-ended improvement prompts, this survey goes beyond simple star ratings to deliver actionable data. Use it to boost customer retention, benchmark performance across locations, and build a reputation for quality service that keeps drivers coming back.

3 Pages

21 Questions

~7min To complete

Free No credit card needed

Field types Likert Scale ×6 Single Choice ×3 Dropdown ×2 Long Text ×2 Full Name Email Date Star Rating Scale Rating NPS Score Yes / No Multiple Choice

Questions in this template

Free template

The exact questions included — customize any of them to fit your needs.

Page 1 Your Visit Details 7 questions

About Your Recent Visit

1 Your Full Name Full Name

2 Email Address Email

3 Date of Your Visit * Date

4 Which location did you visit? * Dropdown

5 Type of Service Received * Dropdown

6 Is this your first visit to our shop? * Single Choice

7 How did you hear about us? Single Choice

Page 2 Service Quality Evaluation 9 questions

Rate Your Experience

1 Overall satisfaction with your visit * Star Rating

2 The staff greeted me promptly and professionally * Likert Scale

3 The service advisor clearly explained the work needed and associated costs * Likert Scale

4 The repair/service was completed within the estimated timeframe * Likert Scale

5 The final cost matched the initial estimate provided * Likert Scale

6 The quality of the repair/service met my expectations * Likert Scale

7 The waiting area was clean and comfortable Likert Scale

8 How would you rate the value for money of the service received? * Scale Rating

9 How likely are you to recommend our auto repair shop to friends or family? * NPS Score

Page 3 Additional Feedback 5 questions

Help Us Improve

1 Was your vehicle issue fully resolved? * Yes / No

2 Would you use our services again? * Single Choice

3 What matters most to you when choosing an auto repair shop? (Select all that apply) Multiple Choice

4 What did we do well? Is there anything we could improve? Long Text

5 Any additional comments or suggestions? Long Text

How to use this template

Click "Use This Template Free" to open it in the FormBuilder editor. From there you can add, remove, or reorder fields with drag-and-drop, switch themes for instant restyling, add your logo, configure email notifications, and set your success message. When ready, publish with a unique link and start collecting responses immediately.