Capture Post-Purchase Feedback That Drives Growth

Gather detailed customer feedback on their shopping experience, delivery, and product satisfaction with this ready-to-use post-purchase survey template.

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Umber theme

formbuilder.ai/f/online-retail-order-experience-product-satisfaction-post-purchase-survey

Online Retail Order Experience & Product Satisfaction Post-Purchase Survey

Email Address

· · ·

Order Number

· · ·

Approximate Order Date

· · ·

Submit

This Online Retail Order Experience & Product Satisfaction Post-Purchase Survey template helps e-commerce businesses collect comprehensive feedback from customers after they complete a purchase. It covers every touchpoint—from website usability and the ordering process to shipping performance and product quality—giving you a 360-degree view of the customer journey.

Designed for online retailers, DTC brands, and marketplace sellers, this survey captures key metrics such as overall satisfaction ratings, delivery timeliness, packaging quality, product-description accuracy, and Net Promoter Score (NPS). The structured fields make it easy to identify pain points and improvement opportunities across your entire fulfillment pipeline.

By deploying this survey immediately after a purchase, you can proactively resolve issues, reduce return rates, and build customer loyalty. The template is fully customizable—add your branding, adjust questions, and connect responses to your CRM or analytics tools in minutes using our intuitive form builder.

3 Pages

19 Questions

~6min To complete

Free No credit card needed

Field types Single Choice ×5 Star Rating ×3 Long Text ×3 Email Short Text Date Likert Scale Scale Rating NPS Score Multiple Choice singlecheckbox

Questions in this template

Free template

The exact questions included — customize any of them to fit your needs.

Page 1 Order & Shopping Experience 7 questions

Your Recent Order Experience

1 Email Address * Email

2 Order Number * Short Text

3 Approximate Order Date * Date

4 How did you find our store? * Single Choice

5 How would you rate the overall website/app shopping experience? * Star Rating

6 Please rate the following aspects of your shopping experience * Likert Scale

7 Any comments about the browsing or ordering process? Long Text

Page 2 Shipping & Delivery 5 questions

Shipping & Delivery Feedback

1 Did your order arrive by the estimated delivery date? * Single Choice

2 How would you rate the packaging quality? * Star Rating

3 Was your order received in good condition? * Single Choice

4 How satisfied are you with the shipping cost relative to delivery speed? * Scale Rating

5 Any additional comments about shipping or delivery? Long Text

Page 3 Product Satisfaction & Overall Feedback 7 questions

Product & Overall Satisfaction

1 How would you rate the overall quality of the product(s) received? * Star Rating

2 Did the product(s) match the description and images on the website? * Single Choice

3 How does the product compare to your expectations for the price paid? * Single Choice

4 How likely are you to recommend our store to a friend or colleague? * NPS Score

5 What could we improve? (Select all that apply) Multiple Choice

6 Is there anything else you'd like to share about your experience? Long Text

7 I'd like to receive future promotions and product updates via email singlecheckbox

How to use this template

Click "Use This Template Free" to open it in the FormBuilder editor. From there you can add, remove, or reorder fields with drag-and-drop, switch themes for instant restyling, add your logo, configure email notifications, and set your success message. When ready, publish with a unique link and start collecting responses immediately.