Cleaning Service Customer Satisfaction Survey

Gather detailed customer feedback on cleaning quality, timeliness, and staff professionalism with this easy-to-use survey template.

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Cleaning Service Quality & Timeliness Customer Satisfaction Survey

Your Full Name

· · ·

Email Address

· · ·

Phone Number

· · ·

Submit

The Cleaning Service Quality & Timeliness Customer Satisfaction Survey template helps cleaning businesses collect structured, actionable feedback from their clients after every service visit. It covers key areas including overall cleaning quality, thoroughness, punctuality, communication, and staff professionalism — giving you a complete picture of the customer experience.

This template is ideal for residential and commercial cleaning companies, maid services, janitorial businesses, and independent cleaners who want to monitor service standards and identify areas for improvement. With fields for NPS-style recommendation likelihood and open-ended improvement suggestions, you get both quantitative ratings and qualitative insights in one form.

By regularly collecting and reviewing customer satisfaction data, your cleaning business can proactively address issues, reinforce what's working, and build lasting client loyalty. Customize this free template to match your brand and start gathering meaningful feedback today.

3 Pages

19 Questions

~6min To complete

Free No credit card needed

Field types Likert Scale ×4 Star Rating ×3 Dropdown ×2 Long Text ×2 Full Name Email Phone Date NPS Score Multiple Choice Single Choice File Upload

Questions in this template

Free template

The exact questions included — customize any of them to fit your needs.

Page 1 Customer & Service Information 6 questions

Customer & Service Details

1 Your Full Name * Full Name

2 Email Address * Email

3 Phone Number Phone

4 Date of Most Recent Cleaning Service * Date

5 Type of Cleaning Service Received * Dropdown

6 How did you find our cleaning service? Dropdown

Page 2 Service Quality & Timeliness 8 questions

Quality & Timeliness Evaluation

1 Overall quality of the cleaning performed * Star Rating

2 The cleaning team was thorough and detail-oriented * Likert Scale

3 All areas requested were cleaned to my satisfaction * Likert Scale

4 Punctuality — the team arrived on time * Star Rating

5 The cleaning was completed within the expected timeframe * Likert Scale

6 The team communicated clearly about scheduling and any delays * Likert Scale

7 Professionalism and courtesy of the cleaning staff * Star Rating

8 How likely are you to recommend our cleaning service to a friend or colleague? * NPS Score

Page 3 Additional Feedback 5 questions

Your Comments & Suggestions

1 Which areas do you feel need the most improvement? Multiple Choice

2 What did we do well? Please share any positive highlights. Long Text

3 What could we improve for your next cleaning? Long Text

4 Would you book our cleaning service again? * Single Choice

5 Upload any photos showing areas of concern (optional) File Upload

How to use this template

Click "Use This Template Free" to open it in the FormBuilder editor. From there you can add, remove, or reorder fields with drag-and-drop, switch themes for instant restyling, add your logo, configure email notifications, and set your success message. When ready, publish with a unique link and start collecting responses immediately.