Capture Mobile Banking App Feedback Instantly

Gather user satisfaction scores, usability ratings, and feature requests for your mobile banking app with this ready-to-use feedback form.

Use This Template Free Preview

Jade theme

formbuilder.ai/f/mobile-banking-app-user-satisfaction-feature-request-feedback-form

Mobile Banking App User Satisfaction & Feature Request Feedback Form

Full Name

· · ·

Email Address

· · ·

Phone Number

· · ·

Submit

The Mobile Banking App User Satisfaction & Feature Request Feedback Form is designed to help banks, credit unions, and fintech companies capture actionable insights directly from their app users. It covers overall satisfaction, feature ratings, usability scores, and a dedicated section for collecting new feature ideas—giving your product team everything it needs to prioritize improvements.

This template is ideal for product managers, UX researchers, and digital banking teams who want a structured, professional way to measure NPS, identify pain points, and understand what users value most. Fields covering device type, usage frequency, and tenure help you segment responses for deeper analysis.

By deploying this form after app updates or on a regular cadence, you can track satisfaction trends over time, reduce churn, and align your roadmap with real user demand. Get started in minutes—no coding required—and start turning user feedback into a competitive advantage.

3 Pages

19 Questions

~6min To complete

Free No credit card needed

Field types Scale Rating ×3 Long Text ×3 Dropdown ×2 Single Choice ×2 Full Name Email Phone NPS Score Star Rating choicematrix Multiple Choice ranking singlecheckbox

Questions in this template

Free template

The exact questions included — customize any of them to fit your needs.

Page 1 Your Profile & Overall Satisfaction 8 questions

Your Profile & Overall Satisfaction

1 Full Name Full Name

2 Email Address Email

3 Phone Number Phone

4 How long have you been using our mobile banking app? * Dropdown

5 How often do you use the app? * Dropdown

6 What device do you primarily use? * Single Choice

7 How likely are you to recommend our mobile banking app to a friend or colleague? * NPS Score

8 Overall, how satisfied are you with the mobile banking app? * Star Rating

Page 2 Feature Ratings & Usability 6 questions

Feature Satisfaction & Usability

1 Please rate your satisfaction with the following features * choicematrix

2 How easy is it to navigate the app? * Scale Rating

3 How would you rate the app's speed and performance? * Scale Rating

4 How secure do you feel using the app? * Scale Rating

5 Have you experienced any technical issues in the past 3 months? * Single Choice

6 If you experienced issues, please describe them briefly Long Text

Page 3 Feature Requests & Final Thoughts 5 questions

Feature Requests & Suggestions

1 Which new features would you most like to see added? (Select all that apply) Multiple Choice

2 If you selected 'Other' or have a specific feature idea, please describe it here Long Text

3 Rank the following priorities in order of importance to you * ranking

4 Is there anything else you'd like to share about your experience with our mobile banking app? Long Text

5 I consent to being contacted for follow-up regarding my feedback singlecheckbox

How to use this template

Click "Use This Template Free" to open it in the FormBuilder editor. From there you can add, remove, or reorder fields with drag-and-drop, switch themes for instant restyling, add your logo, configure email notifications, and set your success message. When ready, publish with a unique link and start collecting responses immediately.