Smooth Out Your Food Delivery App's Checkout and Tracking

This food delivery app feedback form template helps you understand how customers feel about the two moments that matter most in their ordering journey: paying for an order and waiting for it to arrive. It begins by capturing order details such as the platform used, order number, and account email address, so every response can be tied back to a real transaction. Customers then rate their overall checkout experience, share which payment method they used, indicate whether delivery fees, service fees, taxes, and tip were clear before they placed the order, and flag any checkout issues they encountered.

Designed for food delivery startups, restaurant ordering apps, ghost kitchens, and product or UX teams at larger platforms, the form also measures satisfaction with order tracking through an overall rating and feature-by-feature scores. An NPS-style question shows how likely customers are to recommend your app, an open-ended prompt asks for the one change that would improve checkout or tracking, and a file upload field lets users attach screenshots of bugs or errors so your developers get the visual context they need to fix problems faster.

Use this template to uncover hidden checkout friction, reduce cart abandonment, improve pricing transparency, and prioritize the tracking features your users value most. Customize the questions to match your app, add your branding, and share the form in post-order emails, push notifications, or directly inside your app. Every response turns a completed order into actionable insight, helping you build a smoother, more trustworthy experience that keeps customers coming back.