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Travel Feedback · Popular

Capture Every Cruise Experience with Ease

Gather comprehensive passenger feedback on onboard service, dining, entertainment, and crew performance with this ready-to-use cruise survey template.

Use This Template Free Preview

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formbuilder.ai/f/cruise-ship-voyage-experience-onboard-service-satisfaction-survey

Cruise Ship Voyage Experience & Onboard Service Satisfaction Survey

Cruise Line / Ship Name

· · ·

Voyage or Booking Reference Numb

· · ·

Voyage Dates (Embarkation – Dise

· · ·

Submit

The Cruise Ship Voyage Experience & Onboard Service Satisfaction Survey template helps cruise lines, travel operators, and hospitality managers collect structured, actionable feedback from passengers after every voyage. From embarkation smoothness to cabin comfort and shore excursion organization, every key touchpoint is covered in one easy-to-complete form.

Designed for cruise line customer experience teams, this template captures voyage-specific details such as ship name, booking reference, cabin type, and ports of call region — making it easy to segment responses and identify trends across different routes or ship classes. Satisfaction ratings span dining quality, entertainment, crew responsiveness, spa facilities, and more.

By including an NPS-style recommendation question and an open-ended comments section, the form gives passengers a voice while giving operators the data they need to prioritize improvements. Use this free template to boost guest loyalty, drive repeat bookings, and deliver five-star experiences at sea.

3 Pages

22 Questions

~7min To complete

Free No credit card needed

Field types Likert Scale ×7 Dropdown ×3 Short Text ×2 Long Text ×2 daterange Yes / No Star Rating NPS Score Multiple Choice Single Choice Full Name Email

Questions in this template

Free template

The exact questions included — customize any of them to fit your needs.

Page 1 Voyage Details 7 questions

Voyage Information

1 Cruise Line / Ship Name * Short Text

2 Voyage or Booking Reference Number Short Text

3 Voyage Dates (Embarkation – Disembarkation) * daterange

4 Cabin Type * Dropdown

5 Ports of Call Region * Dropdown

6 Is this your first cruise? * Yes / No

7 If not, how many cruises have you taken before? Dropdown

Page 2 Onboard Service & Experience Ratings 9 questions

Onboard Service Satisfaction

Please rate the following aspects of your cruise experience.

1 Overall Voyage Experience * Star Rating

2 Embarkation & Check-in Process * Likert Scale

3 Cabin Cleanliness & Comfort * Likert Scale

4 Dining & Food Quality * Likert Scale

5 Entertainment & Activities * Likert Scale

6 Crew Friendliness & Responsiveness * Likert Scale

7 Spa, Wellness & Pool Facilities Likert Scale

8 Shore Excursion Organization Likert Scale

9 How likely are you to recommend this cruise line to a friend or colleague? * NPS Score

Page 3 Additional Feedback 6 questions

Your Comments & Suggestions

1 What were the highlights of your voyage? Multiple Choice

2 What did you enjoy most about your cruise? Long Text

3 What areas could be improved for future voyages? Long Text

4 Would you book another cruise with this cruise line? * Single Choice

5 Your Name Full Name

6 Email Address (for follow-up only) Email

How to use this template

Click "Use This Template Free" to open it in the FormBuilder editor. From there you can add, remove, or reorder fields with drag-and-drop, switch themes for instant restyling, add your logo, configure email notifications, and set your success message. When ready, publish with a unique link and start collecting responses immediately.