Courier Package Delivery Feedback Form

Gather detailed customer feedback on delivery speed, package condition, and courier service quality with this easy-to-use form template.

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Courier Package Delivery Speed & Condition Customer Feedback Form

Your Full Name

· · ·

Email Address

· · ·

Phone Number

· · ·

Submit

The Courier Package Delivery Speed & Condition Customer Feedback Form is designed to help logistics companies, e-commerce businesses, and courier services collect structured feedback from customers after every delivery. It captures key details such as delivery timeliness, package condition on arrival, and overall satisfaction—giving you the data you need to improve service quality.

This template is ideal for courier companies, online retailers, fulfillment centers, and any business that relies on third-party or in-house delivery services. Customers can rate their experience, report damaged goods, upload photos of packaging issues, and indicate whether they would recommend or reuse the courier service.

By regularly collecting this feedback, you can identify recurring delivery problems, hold couriers accountable, and make informed decisions to enhance the customer experience. Customize the form to match your brand and start capturing actionable delivery insights today.

3 Pages

19 Questions

~6min To complete

Free No credit card needed

Field types Single Choice ×3 Short Text ×2 Dropdown ×2 Long Text ×2 Full Name Email Phone Date Star Rating Yes / No File Upload Likert Scale NPS Score termsandconditions

Questions in this template

Free template

The exact questions included — customize any of them to fit your needs.

Page 1 Delivery Details 7 questions

Delivery Information

1 Your Full Name * Full Name

2 Email Address * Email

3 Phone Number Phone

4 Tracking / Order Number * Short Text

5 Date of Delivery * Date

6 Courier Service Used * Dropdown

7 Delivery Destination (City / Region) Short Text

Page 2 Delivery Speed & Package Condition 7 questions

Rate Your Delivery Experience

1 Was your package delivered on time? * Single Choice

2 If late, how many days past the estimated delivery date? Dropdown

3 Rate the overall delivery speed * Star Rating

Package Condition on Arrival

4 How was the condition of your package upon delivery? * Single Choice

5 Were the contents inside the package damaged? * Yes / No

6 Upload photos of any packaging or product damage (if applicable) File Upload

7 Please rate the following aspects of your delivery * Likert Scale

Page 3 Additional Feedback 5 questions

Tell Us More

1 How likely are you to recommend this courier service to others? * NPS Score

2 Would you use this courier service again? * Single Choice

3 What could the courier service improve regarding delivery speed or package handling? Long Text

4 Any other comments or feedback about your delivery experience? Long Text

5 I confirm that the information provided is accurate and I consent to my feedback being used to improve delivery services. * termsandconditions

How to use this template

Click "Use This Template Free" to open it in the FormBuilder editor. From there you can add, remove, or reorder fields with drag-and-drop, switch themes for instant restyling, add your logo, configure email notifications, and set your success message. When ready, publish with a unique link and start collecting responses immediately.