Improve Transit with Community Opinion Polls

Gather rider feedback on public transit satisfaction, service quality, and improvement priorities to guide smarter community transportation planning.

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Community Public Transportation Satisfaction & Improvement Opinion Poll

Full Name

· · ·

Email Address

· · ·

Your Age Range

Submit

The Community Public Transportation Satisfaction & Improvement Opinion Poll template helps transit authorities, city planners, and local governments collect structured feedback from riders about their public transportation experiences. It captures transit usage habits, service ratings, and prioritized improvement suggestions to inform data-driven decision-making.

This template is ideal for municipal transit agencies, community organizations, and urban planners seeking to understand rider needs across neighborhoods. It covers satisfaction ratings for key service aspects, likelihood to recommend, and ranked investment priorities — giving stakeholders a comprehensive picture of community sentiment.

By deploying this poll online, you can reach a wider audience of transit users quickly and cost-effectively, ensuring that future transit improvements reflect the real needs of your community. Start collecting actionable rider insights today with this fully customizable, free template.

3 Pages

17 Questions

~6min To complete

Free No credit card needed

Field types Dropdown ×2 Single Choice ×2 Multiple Choice ×2 Long Text ×2 Full Name Email Likert Scale choicematrix NPS Score Star Rating ranking Priority Selection singlecheckbox

Questions in this template

Free template

The exact questions included — customize any of them to fit your needs.

Page 1 Your Transit Profile 7 questions

Your Transit Profile

Help us understand how you use public transportation in our community. Your honest feedback will directly inform future transit planning and improvements.

1 Full Name Full Name

2 Email Address Email

3 Your Age Range * Dropdown

4 Your Neighborhood or ZIP Code Area * Dropdown

5 How often do you use public transportation? * Single Choice

6 Which transit modes do you regularly use? * Multiple Choice

7 What is your primary reason for using public transit? * Single Choice

Page 2 Satisfaction & Service Ratings 4 questions

Rate Your Transit Experience

Please rate the following aspects of our community's public transportation system based on your personal experience.

1 Overall, how satisfied are you with public transportation in our community? * Likert Scale

2 Please rate each aspect of service * choicematrix

3 How likely are you to recommend our public transit system to a friend, neighbor, or coworker? * NPS Score

4 Rate your overall experience with public transit customer service Star Rating

Page 3 Priorities & Improvement Suggestions 6 questions

Help Shape the Future of Transit

1 Rank the following improvements in order of importance to you * ranking

2 Which new transit investments would you most support? (select up to 3) * Multiple Choice

3 How urgently does our transit system need improvement? * Priority Selection

4 What is the single biggest improvement you would like to see in our public transportation system? * Long Text

5 Do you have any additional comments, concerns, or ideas for improving transit in our community? Long Text

6 I would like to be contacted about future public transit community meetings and updates singlecheckbox

How to use this template

Click "Use This Template Free" to open it in the FormBuilder editor. From there you can add, remove, or reorder fields with drag-and-drop, switch themes for instant restyling, add your logo, configure email notifications, and set your success message. When ready, publish with a unique link and start collecting responses immediately.