Service Evaluation · Popular

Evaluate Your Home Cleaning Service Quality

Collect detailed client evaluations on home cleaning quality, staff professionalism, punctuality, and thoroughness with this ready-to-use form template.

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Home Cleaning Service Quality Evaluation Form

Your Full Name

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Email Address

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Phone Number

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Submit

The Home Cleaning Service Quality Evaluation Form is a comprehensive tool designed to help cleaning companies and independent cleaners gather structured feedback from clients after every service visit. It covers essential areas such as overall cleanliness, kitchen and bathroom quality, floor care, attention to detail, punctuality, and staff professionalism — giving service providers a complete picture of performance.

This template is ideal for residential cleaning businesses, maid services, and property management companies that want to maintain high standards and continuously improve customer satisfaction. By capturing ratings across specific cleaning tasks and service behaviors, managers can quickly identify gaps, reward top performers, and address client concerns before they escalate.

With fields for client contact information, service date, cleaner names, and service type, the form also serves as a valuable record-keeping tool. Customize it to match your brand, embed it on your website, or send it automatically after each appointment to streamline your quality assurance process.

3 Pages

24 Questions

~8min To complete

Free No credit card needed

Field types Likert Scale ×5 Star Rating ×3 Short Text ×2 Dropdown ×2 Long Text ×2 Full Name Email Phone Date Yes / No NPS Score Scale Rating Single Choice Multiple Choice singlecheckbox

Questions in this template

Free template

The exact questions included — customize any of them to fit your needs.

Page 1 Service & Client Information 8 questions

Service & Client Information

1 Your Full Name * Full Name

2 Email Address * Email

3 Phone Number Phone

4 Date of Cleaning Service * Date

5 Service Provider / Cleaning Company Name * Short Text

6 Cleaner(s) Name(s) Short Text

7 Type of Cleaning Service * Dropdown

8 How many times have you used this service? * Dropdown

Page 2 Service Quality Assessment 10 questions

Service Quality Assessment

Please rate the following aspects of your cleaning service experience.

1 Overall cleanliness of your home after the service * Likert Scale

2 Attention to detail (corners, edges, hard-to-reach areas) * Likert Scale

3 Kitchen cleaning quality (counters, appliances, sink) * Likert Scale

4 Bathroom cleaning quality (fixtures, tiles, mirrors) * Likert Scale

5 Floor cleaning quality (vacuuming, mopping, polishing) * Likert Scale

6 Punctuality — Did the cleaner(s) arrive on time? * Star Rating

7 Professionalism & Courtesy of Cleaning Staff * Star Rating

8 Use of Cleaning Supplies & Equipment * Star Rating

9 Were there any areas that were missed or inadequately cleaned? * Yes / No

10 If yes, please describe which areas were missed or need improvement Long Text

Page 3 Overall Satisfaction & Feedback 6 questions

Overall Satisfaction & Feedback

1 How likely are you to recommend this cleaning service to a friend or colleague? * NPS Score

2 Overall value for money * Scale Rating

3 Would you use this cleaning service again? * Single Choice

4 What did you appreciate most about the service? Multiple Choice

5 Additional comments, suggestions, or concerns Long Text

6 I confirm that this evaluation reflects my honest experience with the service * singlecheckbox

How to use this template

Click "Use This Template Free" to open it in the FormBuilder editor. From there you can add, remove, or reorder fields with drag-and-drop, switch themes for instant restyling, add your logo, configure email notifications, and set your success message. When ready, publish with a unique link and start collecting responses immediately.