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IT Support Request · Popular

Resolve Network & VPN Issues Faster with This Form

Collect all the details IT teams need to diagnose network and VPN problems quickly, including device info, OS version, and prior troubleshooting steps.

Use This Template Free Preview

Aura theme

formbuilder.ai/f/network-connectivity-vpn-access-troubleshooting-it-support-request-form

Network Connectivity & VPN Access Troubleshooting IT Support Request Form

Full Name

· · ·

Work Email Address

· · ·

Contact Phone Number

· · ·

Submit

The Network Connectivity & VPN Access Troubleshooting IT Support Request Form helps employees report network and VPN issues in a structured, detail-rich format. By capturing requester details, device configuration, connection type, and urgency level upfront, IT teams can triage and resolve tickets faster without back-and-forth emails.

This template is ideal for IT helpdesk teams, system administrators, and managed service providers supporting remote or hybrid workforces. Fields for VPN client used, operating system version, and prior troubleshooting steps ensure your support staff has all the context needed to diagnose problems from the very first interaction.

Whether employees are struggling with dropped VPN connections, inability to access internal resources, or general network outages, this form standardizes the intake process and reduces resolution time. Customize it to match your company's tools and policies, then embed it on your intranet or IT portal for easy access.

3 Pages

23 Questions

~8min To complete

Free No credit card needed

Field types Single Choice ×5 Short Text ×4 Dropdown ×4 Long Text ×2 Full Name Email Phone Date Time Picker Multiple Choice File Upload termsandconditions

Questions in this template

Free template

The exact questions included — customize any of them to fit your needs.

Page 1 Requester Information 6 questions

Requester Details

1 Full Name * Full Name

2 Work Email Address * Email

3 Contact Phone Number Phone

4 Employee ID / Badge Number * Short Text

5 Department * Dropdown

6 Office Location / Building * Short Text

Page 2 Issue Details 10 questions

Connectivity & VPN Issue Information

1 Issue Category * Single Choice

2 Urgency Level * Dropdown

3 When did the issue start? * Date

4 Approximate time the issue began Time Picker

5 Is this a recurring issue? * Single Choice

Environment & Configuration

6 Device Type * Dropdown

7 Operating System & Version (e.g., Windows 11 23H2, macOS Sonoma 14.3) * Short Text

8 Connection Type * Single Choice

9 VPN Client Used (if applicable) Dropdown

10 Which of the following have you already tried? Multiple Choice

Page 3 Additional Details & Submission 7 questions

Additional Information

1 Please describe the issue in detail (include any error messages, codes, or screenshots context) * Long Text

2 Upload Screenshots or Error Logs (if available) File Upload

3 Are other colleagues on the same network experiencing this issue? Single Choice

4 Are you working remotely or on-site? * Single Choice

5 Remote access IP address or network name (if known) Short Text

6 Preferred availability for IT to follow up or remote into your machine Long Text

7 I confirm that the information provided is accurate and I authorize IT Support to remotely access my device if needed for troubleshooting purposes. * termsandconditions

How to use this template

Click "Use This Template Free" to open it in the FormBuilder editor. From there you can add, remove, or reorder fields with drag-and-drop, switch themes for instant restyling, add your logo, configure email notifications, and set your success message. When ready, publish with a unique link and start collecting responses immediately.