Supplier Evaluation  ·  Pro

IT Services Vendor Capability & Compliance Scorecard

Assess IT vendors on technical expertise, infrastructure, scalability, and compliance using this structured evaluation scorecard built for procurement teams.

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IT Services Vendor Capability & Compliance Evaluation Scorecard Form
Evaluator Name
· · ·
Evaluator Email Address
· · ·
Evaluator Job Title / Role
· · ·
Submit

The IT Services Vendor Capability & Compliance Evaluation Scorecard Form is a comprehensive tool designed to help organizations systematically assess potential and existing IT vendors. It captures evaluator details, vendor contact information, and vendor category, ensuring every evaluation is properly attributed and organized for review.

The technical capability assessment section guides evaluators through rating vendors on critical dimensions including domain expertise, technology stack currency, infrastructure adequacy, disaster recovery readiness, SLA compliance, and scalability. This structured scoring approach eliminates guesswork and ensures consistent, objective comparisons across multiple vendors.

Ideal for IT procurement managers, vendor risk officers, and department leads, this template streamlines the vendor due diligence process. By standardizing evaluations, organizations can make confident, data-driven sourcing decisions, reduce vendor risk, and maintain compliance with internal governance requirements.

4 Pages
34 Questions
~11min To complete
Free No credit card needed
Field types Likert Scale ×9 Scale Rating ×5 Short Text ×3 Long Text ×3 Full Name ×2 Email ×2 Dropdown ×2 Date Website URL Phone Multiple Choice Priority Selection Star Rating File Upload Signature

Questions in this template

Free template

The exact questions included — customize any of them to fit your needs.

Page 1 Evaluator & Vendor Information 11 questions
Evaluator & Vendor Information
1 Evaluator Name * Full Name
2 Evaluator Email Address * Email
3 Evaluator Job Title / Role * Short Text
4 Department * Short Text
5 Evaluation Date * Date
6 Vendor / Company Name * Short Text
7 Vendor Website Website URL
8 Vendor Primary Contact Name * Full Name
9 Vendor Contact Email * Email
10 Vendor Contact Phone Phone
11 Vendor Category * Dropdown
Page 2 Technical Capability Assessment 7 questions
Technical Capability Assessment
Rate the vendor's technical capabilities based on your evaluation findings, documentation review, and any demonstrations or proof-of-concept activities.
1 Vendor demonstrates proven expertise in their stated service domain * Likert Scale
2 Vendor's technology stack and tools are current and industry-standard * Likert Scale
3 Vendor has adequate infrastructure and resources to meet our SLA requirements * Likert Scale
4 Vendor demonstrates strong disaster recovery and business continuity capabilities * Likert Scale
5 Vendor can scale services to accommodate future growth * Likert Scale
6 Overall Technical Capability Score * Scale Rating
7 Technical Capability Notes & Observations Long Text
Page 3 Compliance, Security & Risk Evaluation 8 questions
Compliance, Security & Risk Evaluation
Assess the vendor's adherence to regulatory standards, security protocols, and risk management practices relevant to your organization's requirements.
1 Vendor holds the following certifications (select all that apply) * Multiple Choice
2 Vendor has documented and enforced data privacy and protection policies * Likert Scale
3 Vendor demonstrates adequate access controls and identity management practices * Likert Scale
4 Vendor has a documented incident response and breach notification process * Likert Scale
5 Vendor conducts regular third-party security audits and penetration testing * Likert Scale
6 Overall Compliance Risk Level * Priority Selection
7 Overall Compliance & Security Score * Scale Rating
8 Compliance Gaps, Risks & Mitigation Notes Long Text
Page 4 Final Scoring & Recommendation 8 questions
Final Scoring & Recommendation
1 Cost Competitiveness & Value for Money * Scale Rating
2 Customer Support & Responsiveness * Scale Rating
3 Contract Terms & Flexibility * Scale Rating
4 Overall Vendor Rating * Star Rating
5 Evaluation Recommendation * Dropdown
6 Summary Justification & Key Findings * Long Text
7 Attach Supporting Documentation (audit reports, certifications, proposals) File Upload
8 Evaluator Signature * Signature

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Category Evaluation & Assessment
Subcategory Supplier Evaluation
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