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Return Merchandise Authorization · Popular

Simplify Product Returns with an RMA Request Form

Manage e-commerce product returns efficiently with this RMA form. Collect order details, return reasons, photos, and preferred resolutions in one place.

Use This Template Free Preview

Volt theme

formbuilder.ai/f/e-commerce-product-return-merchandise-authorization-request-form

E-Commerce Product Return & Merchandise Authorization Request Form

Full Name

· · ·

Email Address

· · ·

Phone Number

· · ·

Submit

The E-Commerce Product Return & Merchandise Authorization (RMA) Request Form provides online retailers and customers with a seamless, structured process for initiating product returns. It captures all essential details—customer information, order number, purchase date, product SKU, and reason for return—so your team can process requests quickly and accurately.

Designed for e-commerce businesses of all sizes, this form helps eliminate back-and-forth emails by gathering everything needed upfront, including photo uploads of defective or damaged items, packaging condition, and the customer's preferred resolution (refund, exchange, or store credit). The result is a faster, more transparent returns experience that builds customer trust.

Whether you manage a Shopify store, WooCommerce shop, or any online marketplace, this free RMA form template is fully customizable to fit your return policy. Reduce manual work, minimize disputes, and keep your returns pipeline organized from submission to resolution.

3 Pages

21 Questions

~7min To complete

Free No credit card needed

Field types Single Choice ×4 Short Text ×3 Dropdown ×2 Long Text ×2 Full Name Email Phone Date number currency File Upload Address termsandconditions Signature

Questions in this template

Free template

The exact questions included — customize any of them to fit your needs.

Page 1 Customer & Order Information 7 questions

Customer & Order Details

1 Full Name * Full Name

2 Email Address * Email

3 Phone Number * Phone

4 Order Number * Short Text

5 Original Purchase Date * Date

6 Invoice / Receipt Number Short Text

7 How did you place your order? * Dropdown

Page 2 Return Details 9 questions

Product & Return Information

1 Product Name / SKU * Short Text

2 Quantity to Return * number

3 Price Paid Per Unit * currency

4 Reason for Return * Dropdown

5 Please describe the issue in detail * Long Text

6 Preferred Resolution * Single Choice

7 Upload photos of the product and/or packaging showing the issue File Upload

8 Is the product in its original packaging? * Single Choice

9 Has the product been used or opened? * Single Choice

Page 3 Shipping & Authorization 5 questions

Return Shipping & Consent

1 Preferred Return Shipping Method * Single Choice

2 Return Pickup / Shipping Address * Address

3 Additional comments or special instructions Long Text

By submitting this form, you confirm that the information provided is accurate and that the item(s) meet our return eligibility criteria. Refunds and exchanges are subject to inspection upon receipt. Please allow 5-10 business days for processing after we receive your returned item.

4 I have read and agree to the Return & Refund Policy * termsandconditions

5 Customer Signature * Signature

How to use this template

Click "Use This Template Free" to open it in the FormBuilder editor. From there you can add, remove, or reorder fields with drag-and-drop, switch themes for instant restyling, add your logo, configure email notifications, and set your success message. When ready, publish with a unique link and start collecting responses immediately.