Collect Meaningful Customer Feedback in Minutes
A clean feedback form combining star ratings, open-ended questions, and an NPS-style recommendation score. Perfect for post-purchase follow-ups, service reviews, or ongoing customer satisfaction measurement.
Understanding how customers feel about your product or service is critical for growth. The Customer Feedback & Rating Form makes it easy to gather structured, actionable feedback through a combination of quantitative ratings and open-ended responses.
The form includes a star rating field, targeted open questions, and an NPS-style "How likely are you to recommend us?" score — giving you both the numbers and the context behind them. The clean layout keeps response rates high without overwhelming respondents.
When to use this template
- Post-purchase follow-up emails
- End-of-service or project completion surveys
- Quarterly customer satisfaction tracking (CSAT)
- App or SaaS product feedback collection
- Event or webinar feedback forms
Customization ideas
Add conditional follow-up questions that appear only for low scores — so you automatically capture the reason when a customer is unhappy. Adjust the rating scale, add your logo, or connect to a Slack channel to alert your team in real time when a poor review comes in.
Questions in this template
Free templateThe exact questions included — customize any of them to fit your needs.
How to use this template
Click "Use This Template Free" to open it in the FormBuilder editor. From there you can add, remove, or reorder fields with drag-and-drop, switch themes for instant restyling, add your logo, configure email notifications, and set your success message. When ready, publish with a unique link and start collecting responses immediately.
- Ready-to-use structure — pre-configured fields out of the box
- Applied "Peach" theme — fonts, colors, and layout already set
- Mobile-responsive — works on every device without extra configuration
- Fully editable with drag-and-drop — change anything in seconds
- Free to use on any plan, no credit card required
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